Working from home seems ideal, doesn't it? There are amazing benefits, but I have to say that there are definitely drawbacks as well. Today, I'm seeing the drawbacks side of things. I can't handle this kind of stress! I can handle one stress at a time, but not multiple stresses all at once. My ADD kicks into overload and I just can't do it.
I help my mom with her business, ideally working 10 hours a week. It's usually closer to 20. Among other things, I help write business plans for companies to use to go to the bank to get a loan to open their franchise. (I'm also the HR "department," I submit payroll and I develop processes to ensure things are running efficiently) Ours is a "hurry up and wait" kind of a business. The client gives us information as they gather it, over the course of several weeks or months, and as soon as they've sent the final piece of information, they want their finished plan ASAP. I generally tell them I can have a first draft for their review within 2 business days. That gives me 2 days of naps and 2 evenings to finish up what's needed.
Yesterday was my only weekly full-work-day (when Mike's mom comes over to watch the kids). I had a client who had an appointment with their lender today and needed the first draft of their business plan...ASAP. I worked on drafts and revised their changes back and forth all day long yesterday. It was a little more complicated than most circumstances because the franchisor (the main owner of the company) was involved and there were several "cooks in the kitchen."
In the middle of all of this, my computer was completely misbehaving. It locked up twice, causing me to reboot and lose changes I'd made, causing me to double check everything again and again, it was a mess. Each plan consists of a Word document and an Excel document. So when there were changes in one document, I needed to make sure both documents were revised, so I had the joy of double checking two things each time. Then, I'd get an email typed up and ready to go with the proper attachments, and when I'd hit "send," I'd get an error message or it would kick me out. CURSES!
By the time Grandma Barb needed to leave, I was still trying to figure out why the client's numbers were screwed up. I put a Curious George show on for Ryan, gave Kaylin some paper and pens to color, then I worked it all out by dinnertime and sent off what the client needed to review. I let them know that I'd be out of the office this morning (no one knows I work from home) because I volunteered at Ryan's school today. So I needed all changes and revisions last night or early this morning if they wanted their final copy for the bank this afternoon.
I didn't hear anything until I checked my email at noon. I made the changes and sent off the final copy. A few minutes later, the frachisor called (the owner of the company) questioning a decision that the franchisee (our client) requested. Mind you, my kids are still awake and I'm hiding in the playroom during the phone call. Kaylin discovered that I was missing and stood at the door, trying to pull it open, crying and begging for me to come out. I put the client on hold (aka "mute" on our home phone) and went on the front porch, thinking that the front door would stifle Kaylin's cries. He asked me to send the changed documents ASAP because they were waiting for me before leaving for the bank. In the meantime, my kids were begging for my attention, Kaylin colored on our blinds with a pen (and the Mr. Clean Magic Eraser didn't even remove it!) and my computer had locked up...again.
I brought Mike's laptop downstairs and waited for it to turn on as I called my mom in a panic and near tears, asking for the franchisee's phone number to verify the change that the franchisor wanted. The phone number was on my desktop computer, which was about to take it's first flight from a second story window. I got the number, went on the front porch again, settled the misunderstanding, rebooted my computer upstairs and took a minute to put Kaylin down for a nap. As I changed her diaper, I discovered that she had also colored all over both legs with pen. Lovely. Back downstairs again, I sat down to work on the laptop and the battery died. It was just at that moment that Ryan finally got sick of being ignored and started in with 20 questions. This is our conversation, verbatim.
"Hey Mommy?" "Yes, Ryan?" "Why did you go like this?" (motioned his hand on his forehead, imitating me)
"Hey Mommy?" "Yes, Ryan?" "Can I have some crackers?" "Yes, they're on the counter. Help yourself."
"Hey Mommy?" "Yes?" "I really love you." "I love you, too, buddy." (likely buttering me up for his next question...)
"Hey Mommy?" "Yes?" "Can I bring my blanket downstairs?" "No, it's almost naptime."
"Mommy?" "What?" "After my nap, can we go swimming?" "If the pool is warm enough, sure."
"Hey Mommy?" "What?!?!?!?" "Next time we have a mom's night at my school, can I put nail polish on my face to make a beard like Daddy?"
That was the straw. I could have handled the frustration of the client's sense of urgency during naptime. But not when I'm trying to be mom, too. I was on the verge of a breakdown.
These are the realities of working from home. I have to squeeze in my job during cracks of time throughout the day. When there's a double ring on the phone, I race for a caller ID phone to see if it's a client or an out of town friend calling. That will determine whether I bribe the kids to stay quiet and hide in a closet or whether I answer the phone calmly in front of them. I cringe when I get a work voicemail at home because our message says, "Mike and Katie" and it's obviously a home number. I care about things like that because I don't want this business to look like some rinky-dink operation. We all work hard to provide the same quality of service to these people by working from home as we would if we drove to an office building to do our jobs.
So here I sit, venting and blogging my troubles away, while watching Curious George with Ryan. I've put off putting him to bed out of guilt; he's been such a trooper this afternoon. I guess I spent all morning in his class, so I can feel okay about that. Good quality time, too - we made cranberry scones and painted with colored Karo syrup. Actually, that's likely why he's being so well behaved and content with me typing instead of playing with him.
Putting my HR hat on: we desperately need a part time Admin to go into my mom's office 1-2 days a week and we need a numbers person (preferably an Accountant) who is an expert in Excel. If you know of anyone, please let me know right away. I should mention that the financial person can live anywhere across the country, but the Admin needs to be local. I just can't seem to get work off the brain. (*sigh*) 'Tis the curse of a work-from-home mom.